About AbbVie
AbbVie (NYSE:ABBV) is a global, research-driven biopharmaceutical company committed to developing innovative advanced therapies for some of the world’s most complex and critical conditions. The company’s mission is to use its expertise, dedicated people and unique approach to innovation to markedly improve treatments across four primary therapeutic areas: immunology, oncology, virology and neuroscience. In more than 75 countries, AbbVie employees are working every day to advance health solutions for people around the world. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook or LinkedIn.
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Project Manager, Marketing Operations System Operations
The Project Manager, Marketing Operations Systems ensures:
Facilitates and executes solutions associated with Veeva PromoMats system for:
- Advertising materials
- Promotional materials
- Sales Training materials
- Promotional Labeling materials
Proactively solves issues with system processes
Consults with the bridge team on matters of system enhancements and bug fixes
Generates system reports and openly communicates reports with her team members and direct manager
SME and system admin for all aspects of the Veeva PromoMats system.
Project Manager, Marketing Operations Systems:
Mitigates risk to the organization by establishing, maintaining and enforcing processes and policies that ensure advertising and promotional materials are compliant with AbbVie Quality Policies
Provides support to U.S. Commercial, Medical reviewers, Regulatory reviewers and other key stakeholders to ensure the appropriate and timely review of all promotional, non-promotional materials
The Project Manager, Marketing Operations Systems serves as an SME for all team members working within the Material Review Process and Veeva PromoMats.
Veeva PromoMats Help Desk support, includes:
Troubleshooting Veeva PromoMats system issues
Help support for Veeva PromoMats questions
Immediate or scheduled training for Veeva PromoMats usage
ePASS and COMPASS files upon request
Veeva PromoMats source files
Annotated reference docs
Zip reference folders
User creation
User access issues
References & Labels
Account modifications
Metadata corrections
Process changes
Defect fixes/testing
System enhancements
System updates
Provide Veeva PromoMats support to product launch teams
Veeva PromoMats Training/Coordination for:
Cross-functional teams (ProMO, Marketing, Medical, Regulatory, IT)
Collaboration partners (i.e., Genentech)
Inventory vendors
Production vendors
Creative agency partners
CBT Working Group for all modules
Provide weekly updates and reports to direct and upper level Manager, including:
MedComms Insight reports
Medical tasks
Training updates
US data Warehouse reports
Stuck Projects
Expiration Exceptions
On the spot project status(s) (for specific brand or cross-functional teams)
Updates and presentations at team Huddles/staff meetings
Provide Monthly SWARM Core team updates for:
Monthly SWARM metrics distribution
SWARM report development
Agency transparency
As a system SME, participate on and support the following teams:
DAM/Content Central
The Bridge - Measurements working team
Solutions Plus
Camp Veeva core team
Emmsphere LMS – Assign learning path, Reports, training verification, test module
Demonstrates the ability to prioritize and multitask in a fast-paced, rapidly changing environment
Maintain a positive, energetic, and engaged attitude and approach to work under times of stress
Demonstrate good understanding of how to navigate the Material Review process and strong working knowledge of Veeva PromoMats
Demonstrates good knowledge of policies and procedures
Demonstrates good understanding of Abbvie cross-functional team organization and brand
Understands the Veeva PromoMats priorities, key tactics and timelines
Basic:
3 - 5 years of experience in a Business System Analyst role
Additional experience above 5 years will be considered for a higher grade
Technical / Application Support / Help Desk support a plus
Systems Testing and IT Implementation experience
Ability to translate operational needs into process or system improvements.
Strong planning and organizational skills are required to successfully multitask, and problem solve in a fast-paced environment.
Good interpersonal skills, teamwork, analytical and problem-solving skills.
Project management skills required managing constantly changing priorities.
Bachelor’s Degree in Business, Science, Computer Science or related
Working knowledge of Adobe Acrobat; MS Word, MS Excel, MS PowerPoint and Veeva PromoMats
Possesses ability to learn and adapt to other software tools as necessary
Knowledge and prior experience with AbbVie products, marketing, and communication or advertising agency experience is a plus
Experience in pharmaceutical Promotional Material Review Process desirable.
Equal Employment Opportunity Employer
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.