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About AbbVie

AbbVie (NYSE:ABBV) is a global, research-driven biopharmaceutical company committed to developing innovative advanced therapies for some of the world’s most complex and critical conditions. The company’s mission is to use its expertise, dedicated people and unique approach to innovation to markedly improve treatments across four primary therapeutic areas: immunology, oncology, virology and neuroscience. In more than 75 countries, AbbVie employees are working every day to advance health solutions for people around the world.  For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook or LinkedIn.​

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Medical Information Associate

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Medical
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1906246 Requisition #
Join our Talent Community

We have an exciting opportunity for a Medical Information Associate in the Australia Affiliate, Mascot based.

Provide expert and specialised scientific information to internal (e.g. sales and marketing teams) and external customers (e.g. Healthcare professionals) for all AbbVie products.

 

Major Responsibilities:

  • Support the provision of medical & scientific information services to Healthcare professionals, consumers and internal stakeholders.  Specifically, research and compile relevant medicine information in response to a broad range of medical enquiries received via phone, email, internet or mail.

  • Provide telephone support on a daily basis for in-bound enquiries from external parties.

  • Ensure that all potential adverse events or product quality complaints are appropriately reported and followed-up according to Company procedures.

  • Maintain and enter customer queries into Medical Information and other databases as required.

  • Work effectively with published literature resources including the AbbVie library.

  • Leverage medical information enquiry data to add value across the business, including to cross-functional brand teams.

  • Compile medical information metrics and provide reports on a regular basis as required.

  • Collaborate and coordinate effectively with outsource medical information provider; provide daily operational oversight as required.

  • Conduct random quality control audits of outsource medical information provider responses; conduct training as required.

  • Adhere to company and regulatory requirements as well as voluntary codes of practice.

Experience/Skills/Abilities & Education:

  • Strong technical writing and verbal communication skills, organisational skills and attention to detail.

  • Demonstrated computer experience with Microsoft Word, Excel, Access, PowerPoint and Outlook.

  • Experience with an information database.
  • Data visualisation skills
  • Ability to effectively work independently, prioritise, multi-task and meet established deadlines.

  • Understand and analyse medical information including the scientific literature

  • Ability to communicate medical information to varying audiences

  • Bachelor and/or Masters of Pharmacy degree or Bachelor of Science or Master of Science or equivalent

  • Experience in the provision of drug and product information to Healthcare professionals and patients.

 

Leadership Attributes:

All for One AbbVie
Clear and Courageous
Decide Smart and Sure
Agile and Accountable
Make Possibilities Real

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