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About AbbVie

AbbVie (NYSE:ABBV) is a global, research-driven biopharmaceutical company committed to developing innovative advanced therapies for some of the world’s most complex and critical conditions. The company’s mission is to use its expertise, dedicated people and unique approach to innovation to markedly improve treatments across four primary therapeutic areas: immunology, oncology, virology and neuroscience. In more than 75 countries, AbbVie employees are working every day to advance health solutions for people around the world.  For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook or LinkedIn.​

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Administrative Services
1904454 Requisition #
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  • Provides oversight for Major Incident Management (MIM) service to ensure execution tactics are defined and planned and commitments are met.
  • Ensures MIM delivery efforts are planned and executed using current standards, methodologies, tools and processes and follows rules for requesting exceptions, where justified, to achieve business needs
  • Provides cross functional coordination of Managed Service Providers, Business Technology Organizations, and/or operations teams. Ensures that all dependent resources are staged and ready for delivery activities to be performed including skills, software, etc. Escalate resource contention to management
  • Maintains working knowledge of appropriate Abbvie IT high-level architectures, ITIL practices, Abbvie standards and other frameworks that impact service and solution delivery and ensures that appropriate governance is engaged
  • Maintains productive relationships with peers and clients
  • Follows organization standards for status reporting to key stakeholders including KPIs, risks, and issues
  • Supports delivery forecasting efforts. Identifies opportunities for improvement of delivery and reporting capabilities
  • Responsible for compliance with applicable policies and procedures and follows best practices

  • Bachelor's degree or equivalent work experience in Information Technology, Computer Science, or Computer Engineering. Equivalent experience is defined as 6 years combined experience in the above areas.
  • At least combined 6-8 years work experience in IT engineering and/or operations. Project management experience desired
  • Foundational knowledge of ITIL framework and service life cycle
  • Knowledge of Service Now or other ITSM tools desirable
  • General technical knowledge in assigned area of responsibility

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