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AbbVie (NYSE:ABBV) is a global, research-driven biopharmaceutical company committed to developing innovative advanced therapies for some of the world’s most complex and critical conditions. The company’s mission is to use its expertise, dedicated people and unique approach to innovation to markedly improve treatments across four primary therapeutic areas: immunology, oncology, virology and neuroscience. In more than 75 countries, AbbVie employees are working every day to advance health solutions for people around the world.  For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook or LinkedIn.​

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Associate Director, IT Service Transition Processes

Information Technology
1808224 Requisition #
Thanks for your interest in the Associate Director, IT Service Transition Processes position. Unfortunately this position has been closed but you can search our 784 open jobs by clicking here.
  • Bachelor’s Degree in Information Technology, Computer Science or related discipline. Preferred: Master’s Degree in Information Technology, Business Administration.
  • 10+ years’ of technology and related management experience including IT Service Management experience. At least 3 years of experience working with cross-functional teams and staff of all levels including managed service providers.
  • ITIL Intermediate certification in Service Transition.
  • Subject matter experience overseeing and executing in ITIL transition processes including, but not limited to  Demand, Release, Change, Knowledge and Configuration.
  • Demonstrated experience and deep understanding of the pharmaceutical/ life science business including the applicable business and technology processes and supporting technology architectures 
  • Experience with executing complex organizational change management programs. Demonstrated ability to enact change across an organization in the absence of a direct reporting relationship. Demonstrated ability to coordinate cross-functional teams towards task completion and facilitate consensus across key IT personnel.
  • Ability to prioritize and multi-task and strong problem resolution skills. Ability to work in a dynamic, agile environment where needs and priorities can change with tight deadlines.
  • Strong interpersonal/relationship management skills. Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders as well as end users.
  • Experience with Service Management in a global, multi-sourced environment.
  • Knowledge of business and technology trends for Service Management.

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