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About AbbVie

AbbVie (NYSE:ABBV) is a global, research-driven biopharmaceutical company committed to developing innovative advanced therapies for some of the world’s most complex and critical conditions. The company’s mission is to use its expertise, dedicated people and unique approach to innovation to markedly improve treatments across four primary therapeutic areas: immunology, oncology, virology and neuroscience. In more than 75 countries, AbbVie employees are working every day to advance health solutions for people around the world.  For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook or LinkedIn.​

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1906401 Requisition #
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In this newly created role you will partner with in-field team members and build trusted business relationships with retail pharmacies in order to drive superior outcomes and enhance patients’ lives.


As a member of the Pharmacy Business Unit the Account Manager will be the infield pharmacy expert with respect to growing AbbVie’s portfolio and work closely with pharmacy partners, as well as cross-functionally with internal field and head office personnel to develop and advance brand programs and initiatives.  The individual will foster teamwork across multiple stakeholders by informing the Integrated Brand Teams' investment decisions with financial analyses related to marketing programs across all pharmacy channels.  The role will primarily support the Immunology franchise, with opportunities to support other therapeutic areas, as needs and abilities dictate.


Key Job Responsibilities:

Patient Focus:
  • Build awareness and sensitivity of the patient condition and issues in order to demonstrate understanding and to integrate a focus on patient care and outcomes into approaches with customers.
Customer Partnering:
  • Build and maintain trusting relationships with retail pharmacies & State Based Groups, prioritising those that are most critical to AbbVie from a commercial and reputational perspective in order to improve levels of customer service and deliver outcomes
  • Develop call strategies in order to grow awareness of AbbVie and its associated services to drive patient outcomes.
  • Seize opportunities to broaden the account team with appropriate customers to strengthen relationships and develop better customer solutions.
Business Planning:
  • Gather and analyse relevant customer, territory and state information to help prioritise activity/resources and deliver the best result for AbbVie
  • Develop specific, tailored Account Plans for key accounts and customers so that actions are planned and risks are managed in order to meet or exceed sales targets.
  • Maintain customer databases and complete all internal processes pre and post call so that performance is tracked.
  • Create solutions that enhance team performance, customer service and outcomes by bringing in best practice and innovation from external sources to help develop customer strategies and act as expertise lead for area of responsibility.
  • Keep up to date with medical and regulatory developments, competitor activity, internal policies and processes in order to provide the best possible service to customers.
  • Build and enhance professional contacts within areas of responsibility and expertise in order to increase sector knowledge, broaden the brand and reputation of AbbVie and stay up to date with new products, disease states and medical understanding.
  • Proactively works on broader initiatives within AbbVie, representing areas of expertise or sales in general, on cross functional projects in order to improve business performance.
  • Shares learning and information with colleagues to enhance understanding and build a strong collaborative mindset within the sales team.
  • Mentor and coach team members whenever opportunities arise to help develop capability in the team.



  • 5+ years of current Pharmacy Retail Sales experience in the Australian Retail Pharmacy Banner Groups / Wholesalers
  • Experience in disease program management
  • Contract negotiation experience
  • Ability to develop and manage projects cross-functionally
  • Understanding of attributes of other functional areas and impact of relevant decisions.
  • Knowledge of marketing concepts within strategic planning process. Understanding of principles of market research to draw valid conclusions.
  • Current relationships with the network of retail Pharmacies in the specified territory
  • The ability to manage a regional territory area per cycle

Essential Skills & Abilities:

  • Excellent written and verbal communication skills
  • Excellent stakeholder management skills
  • Excellent analytical and problem solving skills
  • Excellent innovative and creative thinking skills
  • Excellent time management skills
  • Proven ability to work independently and as part of a team
  • Proven ability to think strategically
  • Good knowledge of computer based programs including spreadsheets and graphics




Equal Employment Opportunity Employer

At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients.  As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

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